Wiki Home Payment FAQs How to refund payment
How to refund payment
2025-01-03
refund, payment, mycommerce, shareit
The following will explain how to refund credit card payments from shareit.
- To cancel an order on Shareit, visit the following link:
https://www.digitalriver.com/product/mycommerce/?new=mycommerce.com - Scroll down to the Shopper Support Form, fill in the required details, and select “Return order” as the reason. In the message section, make sure to include the correct order ID for reference. (Figure 1)
Figure 1
- You will receive a notification email requesting the reason for your refund request. You can reply with "No longer using the services" or provide any other reason that applies to your situation. (Figure 2)
Figure 2
- Finally, you will receive an email confirming that your refund request has been processed. The email will include an invoice, and the refunded amount will be credited back to you within 5 to 15 days. (Figure 3)
Figure 3